Return & Refund Policy – Safalora Kart

At Safalora Kart, we value your trust and aim to provide a seamless shopping experience. While we strive for perfection, we understand that issues may occasionally arise. Our Return & Refund Policy is designed to ensure fair and hassle-free resolution for genuine concerns.

1. Return Eligibility

We accept returns only under the following conditions:

  • You received a damaged, defective, or incorrect item.

  • The issue is reported to us within 48 hours of delivery.

  • The item is unused, in its original condition, and returned with the original packaging, tags, and invoice.

Please note: We currently accept returns only within Punjab.

2. How to Request a Return

To request a return, please follow these steps:

  1. Contact us via:

  2. Share the following:

    • Order ID

    • Clear photos of the product showing the issue

    • A brief description of the problem

  3. Our support team will review your request and respond within 1–2 business days.

  4. If approved, we will arrange a return pickup (if available) or guide you through the return process.

3. Refund Process

  • Once we receive and inspect the returned product, your refund will be processed within 3–7 business days.

  • For prepaid orders, the amount will be refunded to the original payment method.

  • For Cash on Delivery (COD) orders, we will process the refund via UPI or bank transfer.

  • Refunds will not be issued if the returned item fails to meet our return conditions.

4. Items Not Eligible for Return

We do not accept returns in the following cases:

  • Minor color or pattern differences due to screen/display settings

  • Used, washed, or damaged items after delivery

  • Customized or personalized products

  • Returns sent without prior approval or without original packaging

5. Order Cancellations

  • You may cancel your order only before it is dispatched.

  • Once the order is shipped, cancellation is no longer possible.

  • Any cancelled prepaid order will be refunded within 3–5 business days.

We appreciate your understanding and support. At Safalora Kart, your satisfaction is our priority. If you have any questions or need assistance, we’re always here to help.

📧 Email: safalorakart@gmail.com
📞 WhatsApp/Phone: 6283187249

 

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